Open Collective
Open Collective
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Video Recovery Efforts
Published on December 2, 2023 by deadsuperhero

Just a quick update for today.

A number of videos in our catalogue are currently missing files, due to the queue jamming up. The good news is that most of this is fixable, as we can replace missing files with equivalent versions that creators hosted elsewhere. 

What should I look for?

If you've found that some of your videos are stuck in "Transcoding" or "Moving to External Storage", and never updating, please by all means reach out! Chances are, the player got stuck in a state due to the file not being present.

We're doing our best to keep this process smooth. The good news is that only a relative handful of videos were affected, but if you're having problems, we're here to help. :)

Much love,
Sean